Abstract: Getting the right content management system (CMS) to fit your needs is essential to the successful delivery of online communications and information management. Sadly, companies often find themselves with a CMS product that fails to meet objectives set for it. Don’t lose your way during the CMS solution procurement process—discover the seven cardinal sins of choosing CMS software and how to avoid committing them.

Abstract: Do you know what you need in a hosted content management system (CMS)? Have you pinpointed the security features and characteristics that are essential to compliance with internal and external policies, and industry best practices? Find out how a hosted CMS can take care of everything from user management to Web browser, Web server, database, and application security—and let you focus on your own business and content development.

Abstract: A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options.

Abstract: Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

Abstract: Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI).

Abstract: Businesses have a wide range of offerings to choose from when it comes to content management systems (CMSs). Among the many CMS selection criteria, ease of use is the most important. The easier a system is to use, the more adoption it will gain within the organization—especially when content management is becoming recognized as a marketing platform instead of being driven solely by IT. Find out more.

Abstract: To adapt your supply chain communication process to the demands posed by changing customer expectations, volume increases, and multiple communication formats, automating your supply chain is essential. Business community management (BCM) integrates the technology, business processes, and communication of the entire trading community to create end-to-end supply chain visibility. Learn how to use BCM for your enterprise.

Abstract: The key to plant efficiency and profitability is open communication between those who design industrial facilities and those who operate and maintain them. Communication between these entities has been lacking, however. Companies that use design, operate, and maintain (DOM) concepts can facilitate and standardize their proactive approaches to this open communication—whether collaboration takes place internally, or with outside designers.

Abstract: Effective communication uses many senses, but visual communication provides huge amounts of information, and can convey all sorts of meanings. Face to face, we can rely on visual cues; however, the amount of information transmitted via distant communication is limited by cost and complexity. And when the costs of transportation rise, broader use of remote visual communications becomes increasingly practical.

Abstract: Every decision you make factors some kind of risk. When making the decision to implement a content management system (CMS), it’s important to be aware of all possible potential risks—and how to prepare for them. How high is your risk of data loss? What can you do to mitigate the risk of security breach? And which is riskier for your company, a hosted or an installed CMS? Learn more about these and other risks.

Abstract: As with any project, implementing a new content management system (CMS) for your web site must start with a set of ideas outlining the types of services, capabilities, and desired outcomes you wish to have. Choosing the right Web CMS will undoubtedly take some time, but with the proper guidance—and this handy system pocket guide—you’ll be on your way to a successful implementation and a number of new opportunities.

Abstract: In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

Abstract: This white paper describes how interdomain federation happens with the Jabber Extensible Communications Platform (Jabber XCP). If you’re a service operator, line-of-business manager, security professional, or application developer, we’ll help you understand the benefits and challenges involved in building communication 'clouds' using real-time technologies such as extensible messaging and presence protocol (XMPP).

Abstract: Statistics show that nearly one-fifth of IT projects make it to the finish line—so project planners need to be aware of the primary factors that can ruin a project, and how to prevent them from happening. One of the biggest obstacles is poor team communication, even when you have the best talent and a good work environment. Learn about the top three techniques that can help you get your people working together as a team.

Abstract: As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).

Abstract: While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not an answer. Increasingly, knowledge workers are turning to searching to manage the volume and value of information sitting in their in-boxes.

Abstract: The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply and facilities for storage. They also offer a range of supporting services, such as information technology systems and product withdrawal notifications, which form an essential part of the total healthcare package. These companies and institutions all operate in an environment where speed and efficiency may mean the difference between life and death. However, the industry has a number of specific requirements that are critical for achieving success in the distribution sector.

Abstract: The challenges that face the manufacturing industry today are also opportunities. Manufacturing is being revolutionized in its processes, routines, and ways of doing business through the growing emergence of order driven production methods. This shift towards demand driven manufacturing is emerging in tandem with the larger currents caused by globalization. This cross industry brief focuses on the manufacturing industry from the standpoint of a demand driven IT solution and is aimed at manufacturing and distribution businesses. It describes some major market trends and issues, provides an overview of IBS supply chain solution, and offers details on how the IBS solution for demand driven manufacturing can address current needs of the industry.