X
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
 

 crm rate for publishing and media


Global IT Evaluator Teams Up with Leading, National Consultancy to Help Businesses Compare Software Better
Access Enterprise Solutions (AES) and Technology Evaluation Centers (TEC) announce the launch of a new alliance that will provide customer-centric, locally

crm rate for publishing and media  ( http://erp.technologyevaluation.com ), SCM, CRM, business intelligence, and outsourcing, to financial, health services, RFID, and open source, TEC’s network of knowledge bases, with data vetted by its analysts, continues to expand in keeping with the growing needs of the enterprise IT professional. Over 400,000 global subscribers turn to TEC for research and analysis via its daily newsletter, and refer to its extensive archive of articles and white papers. About Access Enterprise Solutions (AES)

Read More


CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

Read More
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...

Documents related to » crm rate for publishing and media

Manufacturing 2007 Executive Summary


For a decade, IndustryWeek and the Manufacturing Performance Institute (MPI) Census of Manufacturers have provided data to US manufacturers. This year, MPI fielded a similar survey in Canada, offering an intriguing look into the differences between the Canadian and US manufacturing landscapes. This executive summary presents combined data from these surveys, aimed at helping manufacturers meet future challenges.

crm rate for publishing and media  WMS 5.6% 5.5% 5.9% CRM 4.5% 4.3% 5.9% Demand-planning/forecasting 3.7% 4.1% 1.5% MES 3.7% 4.3% 0.0% ERP II 3.5% 3.1% 5.9% EDI 3.3% 3.4% 2.9% PDM 3.1% 2.9% 4.4% FMS 2.9% 3.1% 1.5% Mobile management/wireless 2.9% 2.6% 4.4% Online sellling 2.7% 3.1% 0.0% TMS 2.5% 2.6% 1.5% Asset management/CMMS 2.5% 2.4% 2.9% MRP II 2.3% 2.4% 1.5% PLM 2.1% 2.4% 0.0% SCM 2.1% 2.2% 1.5% Online purchasing 1.0% 1.2% 0.0% Other 8.0% 7.4% 11.8% None 7.4% 6.2% 14.7% MPI Alert: Considerable resources, both capital and human, are Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

crm rate for publishing and media  leading the industry beyond CRM to high-impact Customer Experience Management solutions. Over 1,500 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win on service strategy becomes a business imperative, experience management solutions are increasingly recognized as a core driver of business success. For more information visit: www.rightnow.com Peppers & Rogers Group Peppers & Rogers Group is a management consulting firm, Read More

PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

crm rate for publishing and media  a unified BPM (and CRM if you will) platform across business processes, rules, UI, and integrated development environment (IDE) the aforementioned predictive decision making, whereby rules and processes will be further bolstered by strategic decisions, to enable the next-best customer dialog case management capabilities, which accommodate dependencies or subcases within cases that, e.g., propagate deadlines and service level agreements (SLAs) bottom up PJ: What would be the sweet spot customers for your Read More

NetSuite Wholesale Distribution Edition v11.2 for ERP for Distribution Certification Report


NetSuite Wholesale Distribution Edition v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm rate for publishing and media  netsuite wholesale distribution edition,erp for distribution solutions,saas erp,erp for midsize distributors,distribution supply chain management,distribution and supply chain management,erp saas,supply chain management distribution,saas erp software,saas erp vendors,erp saas vendors,supply chain distribution management,distribution in supply chain management,sales distribution and supply chain management,role of distribution in supply chain management Read More

Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

crm rate for publishing and media  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More

Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm rate for publishing and media  oracle jd edwards enterpriseone 9.0,process erp,process manufacturing erp,erp process,erp implementation process,erp business process,process pro erp,process manufacturing erp software,erp selection process,erp manufacturing process software,business process erp,erp software selection process,process erp software,erp process flow,erp manufacturing process Read More

Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

crm rate for publishing and media  CRM : Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business


For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find out why.

crm rate for publishing and media   Read More

An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy


This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and redeploying software to recalibrating talent strategies and targeting critical roles to focusing on end-user experience and tapping social collaboration, it offers easy-to-implement recommendations to help organizations d position themselves for long-term success.

crm rate for publishing and media  performance management system,human resources business,human capital management,workforce planning,hr administration,human resources benefits,payroll outsourcing,human resource software,human resource system,hr systems,human resources services,human resources software,human resources payroll,human resource consulting,inventory control system Read More

IFS Applications (version 8.0) for ERP for Services Certification Report


IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services (non-manufacturing) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm rate for publishing and media  IFS Applications,IFS Applications v.8.0,IFS Applications ERP software for services,ERP software for services,ERP solution for services,ERP for services (non-manufacturing) software,IFS ERP software for services,IFS ERP for services solution,IFS Read More

Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us


Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an uninformed decision. This part discusses what to do when business analysis skills are lacking.

crm rate for publishing and media  erp implementations,vendor selection,roi analysis,erp industry,roi calculation,erp software vendor,erp system,supply chain strategy,implementation erp,digital asset management,accounting software comparison,supply chain collaboration,supply chain optimization,best of breed erp,supply chain management scm Read More

Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services


IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

crm rate for publishing and media  Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services Event Summary An article in the New York Times states that Cap Gemini, an international provider of IT services, has recently been removed from a total of almost $150 million dollars worth of projects. The United States Chamber of Commerce, The United Way and the French Government have all expressed extreme dissatisfaction with Cap Gemini's performance; in at least one of these Read More

Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm rate for publishing and media  oracle jd edwards,entrepriseone 9.0,mixed-mode erp,erp for mixed-mode manufacturing,mixed manufacturing,mixed-mode enterprise resource planning,jd edwards oracle,oracle jd edwards enterpriseone,oracle jd edwards enterprise one,mixed mode manufacturing,oracle jd edwards documentation,oracle jd edwards support,oracle jd edwards enterpriseone 9.0,oracle jd edwards certification Read More

Financial Forecasting: Room for Improvement for People, Process and Technology


Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the next month, quarter or year, and be able to respond quickly when the actuals vary significantly from the forecast. Forecasting may be equal parts art and science, but the most dialed-in enterprises report using a solid, collaborative process for generating accurate forecasts.

crm rate for publishing and media  financial forecasting,accurate financial forecasting,accurate financial forecasts,rolling forecasts,implementing rolling forecasts,better financial forecasting,IDG Research Services Read More