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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
customer relationship management articles for radio:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Abstract:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE vendors, enterprise resource planning vendors are now pushing downward and including SCE modules
within their solutions. (...)
Excerpt related to
customer relationship management articles for radio:
Changing business requirements have forced supply chain execution (SCE) vendors to expand via add-on modules. Seeing this
upward push from the SCE...
Published:
2009-03-25
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Abstract:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to provide standardized software that provides flexible, integrated demand intelligence. (...)
Excerpt related to
customer relationship management articles for radio:
The imperative to respond to constantly-evolving customer requirements more efficiently is driving retailers to look at applications
giants to pro...
Published:
2006-05-04
-
Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
customer relationship management articles for radio:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining. (...)
Excerpt related to
customer relationship management articles for radio:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more importa...
Published:
2004-11-11
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
customer relationship management articles for radio:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
customer relationship management articles for radio:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
customer relationship management articles for radio:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
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Abstract:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden
truths. (...)
Excerpt related to
customer relationship management articles for radio:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to wo...
Published:
2000-11-06
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
customer relationship management articles for radio:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
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Abstract:
There are some indications that the main burden for RFID compliance will fall on suppliers, and not on retailers. Thus, these
companies should start evaluating RFID technology soon as to avoid paying exorbitant compliance costs, in the nick of time
or ensuing penalties due to their noncompliance after th (...)
Excerpt related to
customer relationship management articles for radio:
There are some indications that the main burden for RFID compliance will fall on suppliers, and not on retailers. Thus, these
companies should sta...
Published:
2004-08-20
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
customer relationship management articles for radio:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer relationship management articles for radio:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
See how modern computing devices can support the expansion of mobile solutions for SCM and how the clouds will help you achieve
total portability. Mobile computing is changing the way companies manage their entire business. The development of ultra-portable
computing devices is geared to support a sle (...)
Excerpt related to
customer relationship management articles for radio:
... solutions have been directed primarily toward customer relationship
management (CRM) and ... eg, automated bar code scanning or radio frequency
identification (RFID ...
Published:
2011-02-09
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Abstract:
SAP and its ERP peers appear to understand that continuously improving the way enterprise information is presented and by
marrying analytics, optimization, and retail operation systems on top of an ERP platform is starting to win over retailers. (...)
Excerpt related to
customer relationship management articles for radio:
SAP and its ERP peers appear to understand that continuously improving the way enterprise information is presented and by
marrying analytics, opti...
Published:
2004-10-02
-
Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
customer relationship management articles for radio:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
-
Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer relationship management articles for radio:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize enterprises in multiple industries. Are they right for you? (...)
Excerpt related to
customer relationship management articles for radio:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize...
Published:
2005-11-17
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
customer relationship management articles for radio:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
-
Abstract:
Controlling your company’s key information through data governance is more than just good practice—it can make the difference
between success and failure at meeting compliance requirements and at arming your organization with a competitive edge. (...)
Excerpt related to
customer relationship management articles for radio:
Controlling your company’s key information through data governance is more than just good practice—it can make the difference
between success and ...
Published:
2007-12-04