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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management research for publishing and media


Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

customer relationship management research for publishing and media  third-party enterprise applications including customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, other LMSs, portals, and marketing automation systems. Certainly, with Cisco WebEx , GoTo Meeting , Microsoft LiveMeeting , and the like, Saba is not necessarily the first brand that comes to mind in Web conferencing. However, Saba’s collaboration solutions—meeting, webinar, and classroom, plus its social enterprise platform—are gaining a reputation as possibly

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » customer relationship management research for publishing and media

TEC Industry Watch: Enterprise Software News for the Week of May 7th, 2012


SOFTWARE SELECTIONS AND GO-LIVESLos Angeles County selects SAS to provide analytics services and applications Industry tags: BI/business analytics "Los Angeles County will use SAS predictive analytics and data mining solutions as well as SAS BI solutions to fight organized fraud within the Department of Public and Social Services. Uncovering more than 200 probable fraud cases = BI and business

customer relationship management research for publishing and media  Web site with the customer relationship management (CRM) system you use. Kentico has made this new connector available for clients of its current version, but the company plans to include it with its upcoming version 7 release. —Josh Chalifour, TEC's Director of Knowledge Services Evaluate Kentico in TEC Advisor by clicking here Buy a detailed report on Kentico functionality by clicking here More information about Kentico's Salesforce.com connector MODX releases update of its WCM Platform Industry Read More

Mainstream Enterprise Vendors Begin to Grasp Content Management Part One: PCM System Attributes


Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining.

customer relationship management research for publishing and media  extended-ERP solutions, such as customer relationship management (CRM), product lifecycle management (PLM), supplier relationship management (SRM) and supply chain management (SCM), where the vendors with broad offering like SAP or Oracle should be glad to oblige their users. Desired PCM System Attributes Based on the above discussion, a proper PCM system, such as the one acquired by SAP, should have the following attributes: Powerful product content aggregation and cleansing, management and editing of Read More

SAP Bolsters NetWeaver's MDM Capabilities Part Four: SAP and A2i


The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers, manufacturers, and suppliers manage and sell their products to other companies and customers on-line.

customer relationship management research for publishing and media  both to its huge customer base and to new prospects. The company has, by and large made the right strategic decisions—it has embarked on making its proverbially unwieldy R/3 ERP product more granular and open. It has also delivered attractive ERP-adjacent components that harness its latest technology foundations, given the demand has been moving from the center to the outskirts of any enterprise, and interest in solutions that promote collaborative communication throughout the entire value chain is Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

customer relationship management research for publishing and media  by discovering patterns of customer inquiries (i.e., people who asked about “X” also needed to know “Y”). They also learn about semantic relationships among concepts (e.g.,“approve” and “authorize”are synonyms),which enhances the processing of natural language entered into a Web form or submitted via email. This self-learning ability also enables companies to support multiple languages and handle terminology that is specific to a vertical (e.g., “bonds” and “mortgages” are both Read More

SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report


IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Dynacom ERP (v. 11.3) for ERP for SMB Certification Report


Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Research Library


TEC Corporate Research Portals are designed to help large organizations engaged in multiple research, evaluation, and selection projects. Subscribing to a Research Portal gives you access to all our Evaluation Centers, functional and technical requirement sets, vendor capabilities, and detailed vendor and product information—so you can research software solutions in-depth.

customer relationship management research for publishing and media   Read More

Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

customer relationship management research for publishing and media  This approach connects positive customer experiences with an audience who knows and trusts the author of the post. This kind of general word-of-mouth advertising is extremely powerful when positive experiences are shared. Company image increases as more people are converted from merely “customers” into “promoters” of your brand. (Note: Some small programming to your homepage may be necessary to make it easier to share your site on Facebook. Ask your Mindshare account manager for details.) Change, Read More

LNS Research


LNS Research provides advisory and benchmarking services to help line-of-business, information technology (IT), and industrial automation executives make critical business and operational decisions. LNS research focuses on providing insights into the key business processes, metrics, and technologies adopted in industrial operations.

customer relationship management research for publishing and media   Read More

ERP for Distribution: See for Yourself How the Competition Stacks Up


Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in

customer relationship management research for publishing and media  for Distribution: See for Yourself How the Competition Stacks Up Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in beautiful Montreal, Quebec. For more Read More

glovia G2 Is Now TEC Certified for ERP for Discrete Manufacturing


I am pleased to announce that Glovia International’s G2 enterprise resource planning (ERP) solution is now TEC Certified and available for online evaluation of ERP for discrete manufacturing solutions in TEC’s ERP Evaluation Center. Glovia has more than 30 years of experience developing its solution to meet the needs of discrete manufacturers. And, based on the data evaluated by Technology

customer relationship management research for publishing and media  include the following: Real-time customer and supplier integration. Impressive level of production planning and optimization granularity: from days, down to hours, minutes, and even seconds. This allows for planning of manufacturing lot sizes down to seconds, treating them as individual items, which is essential to the lean flow manufacturing paradigm. Planning and balancing of manufacturing loads based on various aspects—plant, cell, machine, tool, skill, or person. Manipulation of demand allowing for Read More

Financial Forecasting: Room for Improvement for People, Process and Technology


Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the next month, quarter or year, and be able to respond quickly when the actuals vary significantly from the forecast. Forecasting may be equal parts art and science, but the most dialed-in enterprises report using a solid, collaborative process for generating accurate forecasts.

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