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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management researching for communication industry

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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Documents related to » customer relationship management researching for communication industry

Merging Global Trade Management with Global Finance


With the acquisition of Vastera, JPMorgan Chase may be the first global financial institution to offer a complete integrated cash, trade and logistics solution across the physical and financial supply chains in a way that would maximize benefits to its clients.

customer relationship management researching for communication industry  Vastera gained a long-term customer and the chance to replicate its BSP model and extend its knowledge beyond Ford to other Vastera customers. Additionally, Ford has lent its stability to Vastera and allowed it to build a deep database of automotive and truck industry parts, HTS classifications and duties, and to gain country-specific knowledge where Ford has supplier relationships. GTM Background Most supply chain management (SCM), not to mention enterprise resource planning (ERP) vendors typically lack Read More

Migration Made Easy: Switching VAN Providers without the Fire Drills


To ensure end-to-end visibility while still meeting multiple trading partner requirements in your supply chain operations, one solution is to consolidate with a single value-added network (VAN). Looking for a migration partner? Want to know more about the latest in VAN solutions? Learn the drill without tripping any alarms: use a best-practices checklist to help make your VAN migration simple and seamless.

customer relationship management researching for communication industry  you are meeting key customer expectations Migration made easy Inovis'' EDI migration process is simple and proven. We approach your project with the expertise built from successfully completing more than 2,500 EDI implementations. Our project management approach is designed to account for your business operations, specific requirements and future business objectives. Communication is a key piece of our migration process and keeping your business and your trading partners informed along each step of the pro Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

customer relationship management researching for communication industry  product and support and customer service from the vendor as the key criteria. This data is congruent with the fact that large enterprises demand products having enterprise-wide deployment and usability. In addition, customer support is another top buying criterion among organizations. Top Criteria Used by Enterprises When Selecting a Business Phone System   Reliability and performance Best support and customer service Easy to implement or maintain Meeting specific feature requirements and feature ne Read More

New Chapters in the Evolutionary Journal


Recognizing that change is a constant is the first step to survival in this new economy. Identifying the changing nature of business partners—customers, suppliers, and service providers—is the second step. Finally, embracing change and developing a sustainable business strategy for a digital economy provides the final impetus for the future.

customer relationship management researching for communication industry  an environment of total customer satisfaction. Exciting concepts—but is this real virtuality a sustainable model that the enterprises of the future need to plan for? The answer is yes. With a twist—this new accessibility to information is bidirectional. Accountability and sustainable business models are creating new challenges for manufacturers and distributors alike. Corporate entities are also being watched by nations of consumers who use technology to communicate with peers, alerting them to produc Read More

State of the Market: HR


More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.

customer relationship management researching for communication industry  connected company-employee relationship. What customer relationship management (CRM) solutions do for customer intimacy, today''s ERM packages (replete with employee self-service and manager self-service functions) do for employee intimacy''provide all concerned parties (executives, managers, employees, government, and so forth) with immediate access to a wide array of vital information. Customer Success Story: Talent Management Commerce Bank Is Counting On Lawson Situation Since its inception in 1973, New Read More
Polymita Technologies

Case Study: More Efficient Hospital Management Systems with Content Management Tools


Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

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IBS Enterprise7 for Enterprise Resource Planning for Distribution Certification Report


The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Industry Perspectives: Strategic Workforce Management in the Automotive Industry


There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time, to improve overall business results. Strategic workforce management goes beyond the traditional role of human resources: it’s a strategic initiative and competitive weapon to help today’s automotive companies drive corporate goals and objectives.

customer relationship management researching for communication industry  manufacturing, supply chain, and customer relationship management, with signiicant technology investments applied accordingly. As a result, very few companies have addressed their human capital-the organization''s largest area of investment-as a way to create competitive advantage. The Changing Role of HR In part, that''s because HR traditionally has been viewed as a tactical function, managing transactions associated with payroll and beneits, for example. HR has not been tapped as a strategic enabler for Read More

Dynacom ERP (v. 11.3) for ERP for SMB Certification Report


Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Facilitating Compliance and Intelligent Information Management with Effective Database Management


Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be considered.

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NetSuite Wholesale Distribution Edition v11.2 for ERP for Distribution Certification Report


NetSuite Wholesale Distribution Edition v11.2 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

customer relationship management researching for communication industry  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More