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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management researching for communication industry


Merging Global Trade Management with Global Finance
With the acquisition of Vastera, JPMorgan Chase may be the first global financial institution to offer a complete integrated cash, trade and logistics solution

customer relationship management researching for communication industry  Vastera gained a long-term customer and the chance to replicate its BSP model and extend its knowledge beyond Ford to other Vastera customers. Additionally, Ford has lent its stability to Vastera and allowed it to build a deep database of automotive and truck industry parts, HTS classifications and duties, and to gain country-specific knowledge where Ford has supplier relationships. GTM Background Most supply chain management (SCM), not to mention enterprise resource planning (ERP) vendors typically lack Read More...
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

customer relationship management researching for communication industry  connected company-employee relationship. What customer relationship management (CRM) solutions do for customer intimacy, today''s ERM packages (replete with employee self-service and manager self-service functions) do for employee intimacy''provide all concerned parties (executives, managers, employees, government, and so forth) with immediate access to a wide array of vital information. Customer Success Story: Talent Management Commerce Bank Is Counting On Lawson Situation Since its inception in 1973, New Read More...
New Chapters in the Evolutionary Journal
Recognizing that change is a constant is the first step to survival in this new economy. Identifying the changing nature of business partners—customers

customer relationship management researching for communication industry  an environment of total customer satisfaction. Exciting concepts—but is this real virtuality a sustainable model that the enterprises of the future need to plan for? The answer is yes. With a twist—this new accessibility to information is bidirectional. Accountability and sustainable business models are creating new challenges for manufacturers and distributors alike. Corporate entities are also being watched by nations of consumers who use technology to communicate with peers, alerting them to produc Read More...
Coping with the Crunch: How Innovation Helps the Johnson & Johnson Sales and Logistics Company, LLC Optimize Transportation Capacity
The Global Transportation Organization, a division of Johnson & Johnson, successfully dealt with the global transportation crunch. Factors contributing to its

customer relationship management researching for communication industry  as well as individual customer requirements Usability . Ease of use, not only internally, but for carriers. The ability to easily create and execute analysis scenarios themselves Speed. Real time on-line views, and rapid execution of complex scenarios Flexibility. Able to handle diverse requirements Expressive Bidding The GTO selected a combinatorial optimization RFP tool with expressive bidding capabilities that allowed carriers to create as many combinations of lots or packages of lanes as they wanted. Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

customer relationship management researching for communication industry  product and support and customer service from the vendor as the key criteria. This data is congruent with the fact that large enterprises demand products having enterprise-wide deployment and usability. In addition, customer support is another top buying criterion among organizations. Top Criteria Used by Enterprises When Selecting a Business Phone System   Reliability and performance Best support and customer service Easy to implement or maintain Meeting specific feature requirements and feature ne Read More...
SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

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Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

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The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

customer relationship management researching for communication industry   Read More...
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help

customer relationship management researching for communication industry  compensation management software comparison, incentive compensation management, performance and compensation management, performance management software, compensation planning software, compensation vendors, incentive management system Read More...
Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

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Transition for Manhattan Associates Necessary for Long Term Growth
Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center

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Sunrise Technologies'' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011
Sunrise Technologies'' Apparel & Footwear Template for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) for

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AIM Vision for Microsoft Dynamics GP: ERP for Discrete Manufacturing Certification Report
The AIM Computer Solutions product AIM Vision for Microsoft Dynamics GP is now TEC Certified for online evaluation of enterprise resource planning (ERP

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