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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This case study explains why it's important to dig deeper when a company of interest to you changes its marketing
campaign. (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This ...
Published:
2006-01-05
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Abstract:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product
specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit
from the use of the Web, collaboration tools, and lean t (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, a...
Published:
2008-08-18
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Excerpt related to
customer relationship management reviewing for magazine industry:
... SFA), so-called social customer relationship management
(CRM) tools ... We believe that the customer is seeking a better, more collaborative relationship
with its ...
Published:
2010-01-05
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Abstract:
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC
principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by
the merger and the potential synergy of the combined company, (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal
analyst PJJ.
Published:
2011-11-18
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Abstract:
Success start with data quality strategy: a step-by-step approach.Read Technology Evaluation Centers (TEC) whitepapers. To
realize the full benefits of their investments in enterprise computing systems, organizations must have a detailed understanding
of the quality of their data—how to clean it, and ho (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
Success start with data quality strategy: a step-by-step approach.Read Technology Evaluation Centers (TEC) whitepapers. To
realize the full benefit...
Published:
2010-03-11
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Abstract:
Just what you need about ERP-Distribution. Click here to read this Buyer's Guide. Midsize manufacturers and distributors now
have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you
need accurate and unbiased information. This comprehensi (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
Just what you need about ERP-Distribution. Click here to read this Buyer's Guide. Midsize manufacturers and distributors
now have access to an arra...
Published:
2010-03-11
-
Abstract:
Just what you need about ERP-Distribution. Click here to read this Buyer's Guide. Midsize manufacturers and distributors now
have access to an array of powerful software solutions that simply weren’t available before. But with so many choices, you
need accurate and unbiased information. This comprehensi (...)
Excerpt related to
customer relationship management reviewing for magazine industry:
Just what you need about ERP-Distribution. Click here to read this Buyer's Guide. Midsize manufacturers and distributors
now have access to an arra...
Published:
2010-03-11
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