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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management selecting for media


Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

customer relationship management selecting for media  resource planning (ERP) and customer relationship management (CRM). Siperian also supports a consolidation style, which relies on the centralized repository of reliable master data. This centralized repository supports downstream analytical environments, including reporting, analytics, and business intelligence (BI) systems. Master Identity, through its Master Reference Manager ( MRM ), identifies entities including customer, product, supplier, etc. Master Identity uses a registry-style approach to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Intentia's Movex for Food and Beverage: Gaining a Foothold in North America Part Two: SCM and Other Functions


The SCM features of Movex should assist you in streamlining your operations to make them more efficient and cost-effective. Movex has meanwhile expanded its hardware base and has long added customer relationship management (CRM) modules.

customer relationship management selecting for media  with Movex is a customer relationship management (CRM) module. In addition to the traditional functions such as sale force and marketing automation, features within the CRM module include promotion tracking, pro-active telesales (i.e. outbound order entry), customer business chain support, and support for vendor managed inventory. Movex comes with a limited number of pre-configured models to measure the performance of your business to include built-in key performance indicators (KPIs) for the food and Read More

TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012


SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing “Canadian company Cadman Power Equipment Ltd., a manufacturer of special agricultural machinery and irrigation equipment has conducted an ERP selection project, and ERP from abas Business Software emerges the winner of this competition. The company was looking for a system as a single

customer relationship management selecting for media  Software Inc. announces a customer relationship management (CRM) solution for cleaning, maintenance, and janitorial companies, enabling a company to better manage leads, opportunities, and customers while navigating the industry’s complex operational challenges. Soffront’s solution comes after ‘extensive market research among business owners in the cleaning industry,’ said Manu Das, president and founder. The solution is built to address the unique challenges of the cleaning industry.” — Ted Read More

TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements


TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements EOH Technology Consulting (EOH) and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software.

customer relationship management selecting for media  enterprise resource planning (ERP), customer relationship management (CRM), business intelligence, advanced planning and scheduling, e-commerce and manufacturing execution systems (MES). Outsourcing – EOH offers comprehensive maintenance and support of client’s IT infrastructure and applications through the rendering of full IT outsourcing, application hosting and managed services. In addition EOH offers full business process outsourcing (BPO) services. EOH has a presence in all major centres in Read More

Web Testing Has Changed the Testing Landscape


Software testing vendors are forming alliances and partnerships with the vendors who actually service and support the delivery of Internet content. Thus do the realities of testing Internet applications sink in. Two instances: Mercury Interactive formed a strategic alliance with Akamai Technologies, and Segue signed NaviSite as its first Hosted Services Partner.

customer relationship management selecting for media  Load testing to assess customer site scalability Monitoring to measure the response time of global networks Verification to confirm the accuracy of information exchanged between databases and servers In addition, Segue's eCScale's technology allows for testing with as many simulated concurrent users as a network can support. NaviSite is a perfect fit for the Hosted Services Partner program, said Stephen Butler, president and CEO of Segue. We have the experience of more than 1,500 scalability Read More

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Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011


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Transition for Manhattan Associates Necessary for Long Term Growth


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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

customer relationship management selecting for media  typically feel that a customer on support is more likely to purchase more software and services, however few vendors consider this (and they should not) when making the decision whether to support an older release. If comparing the projected cost to the projected revenue, does the vendor see an adequate return on investment (ROI)? If so, then it looks upon supporting the older release as more favorable (other issues are part of the decision like the alternative use of the resources, the value of keeping Read More

Facilitating Compliance and Intelligent Information Management with Effective Database Management


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Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies


Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity have ushered in clear data goals, but many obstacles persist. This white paper reports survey results that help to establish a clear picture of how organizations are capitalizing on data management today, as well as what challenges and opportunities remain.

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Blackboard Learn 9.1 for Learning Management Certification Report


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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

customer relationship management selecting for media  maintenance? Ask the ERP customer references how easily they have been able to change the ERP warehouse module over time and whether the actual implementation costs remained in line with original project proposals. Operations will want to know how the functionality set will tie to strategic initiatives in addition to specifics about carrying out daily processes. For example, how improvements in picking will ultimately improve business performance. Much of this information will be gained during the RFP Read More

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