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An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . About the Author For more than two decades, Ann Grackin, Chief Executive Officer, has been on the frontlines of the Supply Chain Management technology and e-commerce frontier, leading global strategy and technology Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » magazine agent


Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

magazine agent  be published in a magazine, journal, newspaper, or on a Web site without prior permission. Making photocopies and electronic copies of this document are acceptable for educational purposes. Read More
Application Single-Sign On: Netegrity, Securant, or Evidian?
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is

magazine agent  product honors from SC Magazine for the last two consecutive years. For any enterprise product, scalability is an on-going concern. According to the vendors, Evidian's PortalXpert and Netegrity's SiteMinder can accommodate up to 100,000 users, while Securant's ClearTrust can accommodate up to 1,000,000 users. However, since vendors don't use the same standard to define scalability, it is unclear if this refers to simultaneously connected users or just the number that can be accommodated by the LDAP Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

magazine agent  recent awards include SC Magazine Awards 2008 Winner (U.S.), Information Security Readers Choice 2008, Frost & Sullivan Best Practices Award 2008, Information Security Decisions Best in Show 2007, SC Magazine Awards 2007 Europe Winner, and Network World Clear Choice Award. Can I get a free evaluation of the VM solution? If you can't try it, don't buy it. You should see how the solution would work in your environment and give it a thorough test drive. It is important to see how easy (or difficult) it is Read More
The Wheres of Electronic Procurement
An overview of one of the central issues facing a deployment of e-procurement: Who controls the software?

magazine agent  survey conducted by Purchasing magazine, 90% of purchasing professionals expect to be buying online by the year 2002. The market for E-procurement tools is estimated to grow from under $200 million in 1998 to $8.5 billion by 2003. But the wheres of electronic procurement may not be quite so obvious, because E-procurement needs to be thought about in a way that is different from most other applications. For most applications, while there may be inputs coming from outside the company or data sent to the Read More
SalesForce.com Enterprise Edition
Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation

magazine agent  and 2005, and PC Magazine Editors' Choice Award for Top CRM Solution Enterprise Edition in July 2004. Read More
Optimize Internal Supply Chain
The new reality for manufacturing CIOs is that budgets are far less than what they used to be and the ability to provide business intelligence to front line

magazine agent  Internal Supply Chain Optimize Internal Supply Chain If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. We work with your staff to execute these practices. Internal competencies are further developed through staff mentoring. Source : QR Systems Resources Related to Optimize Internal Supply Chain : Supply chain (Wikipedia) Optimize Internal Supply Chain Supply Chain is also known as : Internal Supply Chain , Business Supply Chain , Read More
KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One
TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at

magazine agent  Connect 2014—Morphing into Verint’s Engagement Vision: Part One This was my very first attendance at the KANA Connect conference, and interestingly, it also happened to be the last one. The last not for any ominous reason, but rather because the event will in the future be rolled into the annual Verint ® user conference, given that Verint Systems acquired KANA Software in early 2014 . In any case, coming to KANA Connect 2014 I wasn’t really sure what to expect and was quite keen on learning Read More
RFID in Healthcare--A Whole Industry of Value
This article talks about recent and expected FDA regulations and how RFID can help meet those requirements while improving supply chain performance.

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . ChainLink Research is a bold new supply chain research organization dedicated to helping executives improve business performance and competitiveness. Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

magazine agent  mail Response Management E-mail Response Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia's flag ship product, Response Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

magazine agent  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
Logiciel Aylson Software
Alyson Software Solutions, was established in 1980 as a provider of high end software solutions. With offices in Toronto and Montreal, Alyson Software Solutions

magazine agent  as chosen by CA magazine. Alyson Software Solutions has been a Syspro reseller since 1999 and proudly boasts a clientele of leading manufacturers, importers and distributors, as well as not for profit organizations. All companies that take a keen interest in managing inventory and costs. The principals of Alyson Software Solutions have an in-depth understanding and experience with owner managed businesses and specialize in using software to implement and improve business processes. At Alyson, our Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

magazine agent  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

magazine agent  Benefits to FSM-CRM-ERP Systems Integration These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure fluency in its operations so that the customer is satisfied and does not go to social media to publicly vent or complain. Certain industries such as manufacturing and services industries, such as utilities and insurance, are some of the most pressured from this perspective. Smooth or seamless Read More

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