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An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . About the Author For more than two decades, Ann Grackin, Chief Executive Officer, has been on the frontlines of the Supply Chain Management technology and e-commerce frontier, leading global strategy and technology Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » magazine agent


Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?
As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users

magazine agent  be published in a magazine, journal, newspaper, or on a Web site without prior permission. Making photocopies and electronic copies of this document are acceptable for educational purposes. Read More
Application Single-Sign On: Netegrity, Securant, or Evidian?
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is

magazine agent  product honors from SC Magazine for the last two consecutive years. For any enterprise product, scalability is an on-going concern. According to the vendors, Evidian's PortalXpert and Netegrity's SiteMinder can accommodate up to 100,000 users, while Securant's ClearTrust can accommodate up to 1,000,000 users. However, since vendors don't use the same standard to define scalability, it is unclear if this refers to simultaneously connected users or just the number that can be accommodated by the LDAP Read More
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

magazine agent  the issue. Call Center Magazine advises that user-friendly IVR systems should include no more than two menus, and a maximum of four selections for each menu. And customers should be able to transfer at any time to a live agent. Web and Email integration The Internet has established itself as an important way for customers to gather information and communicate with companies. Savvy Web-oriented firms take orders over the Web and make it easy for customers to track those orders as they progress through the Read More
CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis

magazine agent  schedule According to CIO magazine , 49 percent of CRM projects are now targeted for completion in less than 12 months, and 70 percent within 18 months. Companies are significantly reducing project scope and implementing projects with tighter schedules and more reasonable budgets.(5) Poor user adoption Ease of use and training are essential for users to understand and adopt the solution. Too-High Maintenance and Support Maintaining CRM applications can be 40 percent of the original implementation's labor Read More
Case Study: Royal LePage
Royal LePage, a Canadian real estate franchiser, originally implemented a learning management system (LMS) that proved to be cumbersome and of little benefit to

magazine agent  Study: Royal LePage Royal LePage, a Canadian real estate franchiser, originally implemented a learning management system (LMS) that proved to be cumbersome and of little benefit to agents. By moving over to a SumTotal LMS solution, participation increased by 150 percent, with an expanded range of agent certification courses on offer. And, salespeople are ready for the field faster than before. Learn more about the benefits of LMS systems. Read More
A.M. Best Company
Founded in 1899, global credit rating agency A.M. Best Company focuses on the insurance industry. Its news source, Best@s Insurance News @ Analysis, includes

magazine agent  special reports, a monthly magazine, and a daily digest. Read More
Outcome Sourcing in the Outcome Economy
The move to an outcome economy encompasses radical changes in the core elements of commerce. It requires a whole new way of thinking on the part of both buyer

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . About the Author Bill McBeath, Chief Research Officer of ChainLink Research , leads ChainLink's research efforts, as well as the procurement, strategic sourcing, design collaboration, and on-line marketplaces practices. Read More
RFID Case Study: HP and Wal-Mart
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . About the Author Bill McBeath, Chief Research Officer of ChainLink Research , leads ChainLink's research efforts, as well as the procurement, strategic sourcing, design collaboration, and on-line marketplaces practices. Read More
NAPM Puts The Spotlight On Change
TEC VP, James F. Dowling is quoted in the National Association of Purchasing Management (NAPM) magazine Purchasing Today on the meaning of “Value”. The quote

magazine agent  investments. Sorting through professional magazines, news items, advertising brochures, and vendor web sites can tell you what is happening, but they won't help you figure out what the impact of developments are in your business environment, particularly when you are looking for specific solutions. You need unbiased evaluations of products and vendors, such as those expressed in TEC articles. Procurement Professionals can also benefit from 'general information sites' such as: www.TechnologyEvaluation.Com Read More
The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

magazine agent  View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . ChainLink Research is a bold new supply chain research organization dedicated to helping executives improve business performance and competitiveness. Read More
Trends in LMS
Companies and educational institutions use learning management systems (LMSs) to provide training and e-learning. With over 250 LMSs currently on the market

magazine agent  survey by Government Elearning! Magazine (access to the survey requires subscribing to the e-zine) indicates that approximately 50 percent of all training provided in major corporations is done through e-learning. It has become a way of life. TELUS Communications (the second largest telecom company in Canada with 25,000 employees) recorded 100,000 online learning course completions in 2004. An LMS is a requirement to manage and track this kind of volume. There are at least 250 LMSs on the market—not Read More
MATRAnet Converts Confusion to Cash
MATRAnet has added collaborative browsing to its customer relationship management product.

magazine agent  Converts Confusion to Cash Event Summary A surfer has a problem with a website. By the time an e-mail can be sent and responded to, the sale is long gone. For effective customer service, websites need to be able to help that potential buyer when interest is highest (and the possibilities of turning frustration into gratitude are most immediate). MATRAnet had previously introduced live chat between the customer and the customer service agent in version 2.0 of its M>WebTouch product. With version Read More
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure

magazine agent  Benefits to FSM-CRM-ERP Systems Integration These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure fluency in its operations so that the customer is satisfied and does not go to social media to publicly vent or complain. Certain industries such as manufacturing and services industries, such as utilities and insurance, are some of the most pressured from this perspective. Smooth or seamless Read More

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